Effective Date:  February 6, 2025
 

At LILLIELORETTA.COM, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we’re here to help.
 

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

- The item must be unused and in the same condition that you received it.

- It must be in the original packaging.

- You must initiate your refund request within 30 days of receiving your order.
 

Non-Refundable Items

Certain items are non-refundable, including:

- Custom or personalized products

- Gift cards
 

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at [support@lillieloretta.com](mailto:support@lillieloretta.com) to initiate your refund request.

2. Provide your order number and a brief description of the reason for the refund.

3. If approved, you will receive instructions on how to return the item.
 

Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
 

Exchanges

If you need to exchange an item for the same item, please contact us at [support@lillieloretta.com](mailto:support@lillieloretta.com). We will guide you through the exchange process.
 

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
 

Contact Us

If you have any questions about our Refund Policy, please reach out to us at:

Email: [support@lillieloretta.com](mailto:support@lillieloretta.com)

Phone: (703) 595-3746 

Thank you for shopping at LILLIELORETTA.Com!